Motus BMW Administrator – Service Advisor (Non-Technical)

Motus BMW invites suitably qualified applicants to apply for their Administrator – Service Advisor (Non-Technical) position. The closing date for applications is 31 October 2025. If you’re organized, good with people, and have a passion for the automotive industry, this opportunity might be just what you’re looking for.

BMW Vereeniging is part of the trusted Motus Group, a name known for delivering world-class customer service and premium vehicle care. They are now looking for a dedicated, detail-focused, and customer-driven individual to join their service department. This role focuses on assisting customers with their vehicle service needs, coordinating with technicians, and keeping all service-related administration up to date.

What This Job Is About

As the Administrator – Service Advisor, you’ll act as the link between customers and the workshop. Your main task is to make sure every customer’s service experience is smooth and efficient. You’ll handle everything from scheduling appointments and managing service requests to keeping customers informed about their vehicle’s progress. You’ll also play a key role in maintaining accurate records and helping the service team deliver high-quality work.

This position is perfect for someone who enjoys working with people, thrives in a busy environment, and pays attention to the smallest details.

Main Responsibilities

In this role, your daily tasks will include:

• Answering phone calls and emails from customers quickly and professionally.
• Scheduling service appointments and maintaining accurate customer records.
• Coordinating service requests with workshop technicians and ensuring timely completion of all work.
• Updating customers on the progress of their vehicle services or repairs.
• Assisting with billing and invoicing to ensure smooth financial transactions.
• Handling complaints with professionalism and resolving issues efficiently.
• Keeping detailed and organized records of all service transactions.
• Supporting the dealership’s administrative functions such as job cards, invoices, and warranty claims.
• Ensuring all customer details and vehicle data are recorded correctly and consistently.
• Helping the dealership maintain high industry standards for customer service and process accuracy.

What You’ll Need to Qualify

To be considered for this position, applicants must meet the following requirements:

• Matric Certificate or NQF Level 4
• 2–3 years of experience in the automotive service industry
• Strong administrative and customer service background
• Good communication and interpersonal skills
• Ability to multitask and manage priorities in a fast-paced setting
• Proficiency in Microsoft Office Suite
• Attention to detail and solid organizational skills
• Basic technical understanding of vehicles (essential)
• An additional language will be advantageous
• Familiarity with OEM systems and procedures
• Numeracy skills for handling quotations, invoices, and cost estimates
• Ability to work under pressure while maintaining professionalism

Having OEM Group South Africa product knowledge will make you a stronger candidate for the role.

Important Skills for Success

BMW Vereeniging values team members who are confident communicators and effective problem solvers. The ideal candidate should have:

• Strong oral and written communication
• Excellent administration and record-keeping abilities
• Confidence in customer interaction and problem resolution
• Diplomacy and resilience when dealing with challenging situations
• Good decision-making and teamwork skills
• Proficiency in PC and system operations

Why This Job Matters

The Administrator – Service Advisor role is at the heart of customer satisfaction. You’ll ensure that every client who walks through the door leaves with a positive impression of BMW Vereeniging’s service quality. This job allows you to be part of a professional team that values efficiency, accuracy, and customer trust.

If you have a talent for staying organized, enjoy helping people, and want to build a career within one of South Africa’s leading automotive brands, this is the perfect chance to grow your skills and reputation.

How to Apply

If you meet the above requirements and are eager to work in a fast-paced, customer-focused environment, submit your application before 31 October 2025. Make sure your CV clearly shows your relevant experience, especially in administration or customer service within the automotive sector.

Join Motus BMW Vereeniging and be part of a company that believes in excellence, teamwork, and continuous improvement. Take the first step toward a rewarding career today!