Old Mutual Trainee Call Centre Agent [10 Vacancies] – Apply Now!

Are you looking to kickstart your career in a dynamic environment? Old Mutual invites suitably qualified applicants to apply for their Trainee Call Centre Agent vacancies (10 Posts). The closing date for applications is July 19, 2024. Don’t miss this exciting opportunity to be part of a leading company and gain valuable experience!

What You’ll Do:

As a Trainee Call Centre Agent at Old Mutual, you’ll be the first point of contact for customers. You’ll handle both inbound and outbound calls, ensuring customer satisfaction by following set procedures and quality standards. You’ll work under direct supervision and receive continuous support and coaching to help you succeed.

Your main responsibilities include:

• Answering customer queries via phone, adhering to Call Centre standards.
• Escalating complex issues to senior agents when necessary.
• Sharing relevant information with customers, with help and on-the-job training.
• Resolving customer issues during the initial call whenever possible.
• Gaining technical knowledge at a learner to moderate level.
• Developing skills across various products and processes relevant to the business area.

Work Schedule:

• Monday to Thursday: 16:00 – 19:30
• Friday: Starting from 15:00
• Saturday: 09:00 – 13:00

What You Need:

To apply for this position, you must have a Matriculation Certificate (Matric). Additionally, proof of registration for tertiary studies is essential when applying.

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Skills That Will Help You Succeed:

• Excellent call center skills
• Ability to handle customer queries effectively
• Experience with inbound calls

Important Information:

Old Mutual South Africa is committed to Employment Equity and will make appointments in line with its plan. The company encourages a diverse and inclusive workplace.

Old Mutual is also pro-vaccination and urges its employees to be fully vaccinated against Covid-19. Applicants will need to disclose their vaccination status as part of the recruitment process. For more details, refer to Old Mutual’s Covid-19 vaccination policy. The company may reinstate the vaccination requirement if deemed necessary for safety reasons.

Why Join Old Mutual?

Working at Old Mutual means being part of a company that values growth, learning, and development. You’ll get to work in a supportive environment that encourages you to reach your full potential. Plus, you’ll gain hands-on experience that will be invaluable for your future career.

Apply now and start your journey with Old Mutual! Remember, the deadline for applications is July 19, 2024. Don’t miss out on this fantastic opportunity to develop your skills and grow with a top company!