Job Number: 2413941
Job Type: Part-time
Position Summary:
The Assistant Manager will work in conjunction with the Retail Manager to maintain the effective operation of the location. They will also motivate the team to achieve sales and productivity goals.
Key Responsibilities
Customer Service and Sales:
- Provide a welcoming, personal, professional service to all customers at all times.
- Achieve sales targets by creating opportunities and driving new product launches and promotional offers.
- Recruit new customers by collaborating with high-end brands.
- Plan and execute on-counter events to boost sales.
Product Knowledge and Promotion:
- Demonstrate effective communication skills, listen to customers, and investigate preferences.
- Suggest appropriate products to meet and exceed customer needs.
- Assist customers with product and service selection and information.
- Continue to build customer relationships by booking follow-up appointments and inviting them to events.
Store Environment and Operations:
- Ensure the store environment is clean, organized, and adheres to the luxury brand image.
- Maintain tester units and ensure all testers are clean and in good condition.
- Handle customer returns according to policy.
- Adhere to proper security procedures regarding handling of cash and assets.
Administrative Duties:
- Record personal sales daily and accurately.
- Capture customer information correctly on CRM.
- Submit HR documentation as per deadlines.
- Participate in stock counts and ensure sufficient stock for promotions and events.
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Qualifications
Essential:
- • Grade 12
- • Experience in the luxury beauty industry/Retail Cosmetics Experience
- • Strong Selling Skills
- • Retail/customer service experience
- • Excellent communication skills
- • Abiity to work retail hours
- • Beauty Certificate or similar
Skills and Attributes:
- Excellent communication skills (both written and verbal)
- Strong interpersonal and relationship management skills
- Proficiency in computer literacy (MS Word, MS Excel, MS Outlook)
- Ability to work retail hours
- Attention to detail and accuracy
- Strong customer service orientation
Why Join Edgars?
As a Skincare Expert at Edgars, you will have the opportunity to represent prestigious brands, develop your sales and customer service skills, and grow within a supportive and dynamic environment. We value our employees and offer continuous training and development to help you succeed in your role.
How to Apply
If you meet the above requirements and are excited about this opportunity, we would love to hear from you. Please apply online with your updated CV and a cover letter explaining why you are the perfect fit for this role.